Zivara Maison offers a curated selection of fashion, lifestyle, and related products designed to meet modern quality and style standards. Our collections are regularly updated to provide the best shopping experience.

Orders can be placed directly through our online store at zivaramaison.com/shop. Simply select your desired products, add them to cart, and proceed to checkout.

Currently, our services are available through our website. We recommend visiting zivaramaison.com for the best experience. Check back for updates on mobile app availability.

We accept multiple secure payment options including Debit/Credit Cards, Bank Transfers, and Cash on Delivery (COD) where applicable. All payments are processed through secure payment gateways.

For more details, please visit our Payment Policy.

Yes, Cash on Delivery (COD) is available for eligible locations and orders. Availability may vary based on delivery area and courier service.

We regularly run promotions and offer discount codes during special occasions. Subscribe to our newsletter and follow our social media channels for the latest deals and exclusive offers.

Delivery timelines depend on the selected shipping method:

• Standard Shipping: 5–7 business days
• Fast Shipping: 3–4 business days
• Express Shipping: 1–2 business days
• Free Shipping: 10–15 business days (eligible customers only)

For full details, visit our Shipping Policy.

Once your order is dispatched, tracking details will be shared via email or SMS. You can also track your order directly through our Track Order page.

Currently, we deliver across Pakistan. For international shipping inquiries, please contact our customer support team at support@zivaramaison.com.

Returns are accepted within 10 days of delivery, provided the product is unused, unworn, and in its original packaging.

For complete conditions, please review our Return Policy.

Once a return is approved, refunds are processed to the original payment method. Refunds may take up to 30 days depending on the payment provider.

More information is available in our Refund Policy.

Yes, we accept exchanges within the same return window of 10 days. Please contact our support team at support@zivaramaison.com to initiate an exchange.

We take data protection seriously and use industry-standard security measures to protect your personal information. We do not sell or misuse customer data.

Learn more in our Privacy Policy.

Yes, we use cookies to enhance user experience, analyze traffic, and improve our services. Cookies help us personalize content and remember preferences.

Details can be found in our Cookie Policy.

Yes, we use SSL encryption and secure payment gateways to protect your payment information. Your data is never stored on our servers after transaction completion.

Our customer support team is available to assist you with orders, returns, payments, and general inquiries.

• Support Email: support@zivaramaison.com
• General Queries: info@zivaramaison.com
• WhatsApp / Phone: +92 326 6877412

Visit our Customer Support page for more help.

Our customer support team responds to inquiries during business hours. For urgent matters, you can reach us via WhatsApp at +92 326 6877412 for faster assistance.

You can learn more about our brand, mission, and values by visiting our About Us page.

All company policies are available in one place for your convenience at Our Policies.

Our Terms & Conditions outline the rules, responsibilities, and legal obligations when using our website and services.

Please review them here: Terms & Conditions.