Shipping Policy
This Shipping Policy outlines the available shipping methods, delivery timelines, and conditions for orders placed on zivaramaison.com. By placing an order with Zivara Maison ("we", "us", "our"), you agree to the shipping terms described below.
1. Shipping Methods & Delivery Timelines
We offer multiple shipping options to meet different delivery needs. All delivery timelines are estimates and calculated in business days.
| Shipping Method | Estimated Delivery Time | Service Description |
|---|---|---|
| Standard Shipping | 5–7 Business Days | Reliable and economical delivery suitable for most orders. |
| Fast Shipping | 3–4 Business Days | Accelerated processing for quicker delivery. |
| Express Shipping | 1–2 Business Days | Priority handling with the fastest delivery option. |
| Free Shipping | 10–15 Business Days | Available for eligible customers meeting free shipping criteria. |
2. Free Shipping Eligibility
Free Shipping is available to customers who meet the following criteria:
- A minimum of 5 successfully completed orders with Zivara Maison.
- Delivery timeframe for Free Shipping is 10 to 15 business days.
- Eligibility is subject to verification based on order history.
3. Order Processing Time
Orders are usually processed within 1–2 business days after confirmation. Processing times may vary during peak seasons, sales events, or public holidays.
4. Courier & Logistics Partners
We work with trusted courier and logistics partners across Pakistan to ensure safe, timely, and secure delivery of orders. Courier assignment depends on delivery location, shipping method, and service availability.
5. Shipping Delays
While we strive to meet estimated delivery timelines, delays may occur due to weather conditions, courier service disruptions, or unforeseen circumstances. Zivara Maison is not responsible for delays caused by third-party logistics providers.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Orders delivered to incorrect addresses due to customer error may not be eligible for reshipment or refund.
7. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
- Email (Support): support@zivaramaison.com
- Email (Queries): info@zivaramaison.com
- Phone / WhatsApp: +92 326 6877412
- Address: Tata Bazar Factory Area, Laal Mill Chowk, Faisalabad 38000, Pakistan
Thank you for shopping with Zivara Maison.