Return Policy

This Return Policy explains the conditions under which products purchased from zivaramaison.com may be returned. By placing an order with Zivara Maison ("we", "us", "our"), you agree to the terms outlined below.

1. Return Eligibility

Returns are accepted within 10 days of delivery, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • Original packaging, tags, and proof of purchase must be provided.
  • The return request must be submitted within the 10-day return period.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, mishandling, or customer negligence.
  • Items purchased on sale or at discounted prices, unless received damaged or defective.
  • Customized or made-to-order products (if applicable).

3. Return Process

To initiate a return, customers must contact our customer support team with complete order details and the reason for return. Our team will guide you through the return process.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (such as an incorrect or defective item).

5. Inspection & Approval

All returned items will be inspected upon receipt. Approval of the return is subject to meeting the eligibility conditions outlined in this policy.

6. Refunds for Returned Items

Once a return is approved, refunds will be processed in accordance with our Return & Refund Policy. Refund timelines and methods may vary depending on the payment method used.

7. Customer Support

Our customer support team is available to assist you with returns and any other inquiries. Please visit our Customer Support page for help:

https://zivaramaison.com/customer-support/

8. Contact Us

If you have any questions regarding returns, please contact us:

Thank you for shopping with Zivara Maison.