Return & Refund Policy

This Return & Refund Policy explains the conditions under which refunds may be issued for purchases made on zivaramaison.com. By placing an order with Zivara Maison ("we", "us", "our"), you agree to the terms outlined below.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The product received is damaged, defective, or incorrect.
  • The issue is reported within the specified time after delivery.
  • The product is unused and in its original condition, where applicable.

2. Non-Refundable Items

Certain items may not be eligible for return or refund, including but not limited to:

  • Products damaged due to misuse, mishandling, or customer error.
  • Items without original packaging or proof of purchase.
  • Sale or discounted items, unless received damaged or defective.

3. Refund Process

To request a refund, customers must contact us with clear details of the issue along with supporting evidence such as images or videos. All refund requests are subject to review and approval.

4. Refund Method

Approved refunds will be issued to the original payment method used during checkout (Easypaisa, Sadapay, Nayapay, Bank Transfer, or other applicable methods).

5. Refund Timeline

Once a refund request is approved, we assure customers that the refund will be processed accurately. The refund amount will be credited within a period of up to one month (30 days), depending on the payment method, bank processing times, and verification procedures.

6. Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part (such as a wrong or defective item).

7. Order Cancellations

Orders can only be canceled before dispatch. Once an order has been shipped, it cannot be canceled and will be treated under the return policy, if applicable.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Thank you for shopping with Zivara Maison.