Privacy Policy

This Privacy Policy describes how Zivara Maison ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from zivaramaison.com. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Name, phone number, email address, and shipping address
  • Order details and purchase history
  • Payment-related information (processed securely by third-party providers)
  • Customer support communications
  • Technical data such as IP address, browser type, and device information

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding orders, returns, or inquiries
  • To provide customer support and after-sales service
  • To improve our website, services, and user experience
  • To prevent fraud and ensure secure transactions

3. Payment Information

We do not store or have direct access to your full payment details. Payments are processed securely through trusted third-party payment providers such as Easypaisa, Sadapay, Nayapay, banks, or Cash on Delivery services.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may only be shared with:

  • Shipping and courier partners for order delivery
  • Payment service providers for transaction processing
  • Legal authorities if required by law

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve functionality. You may disable cookies in your browser settings, though some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or update of inaccurate information
  • Request deletion of your personal data, subject to legal obligations

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Thank you for trusting Zivara Maison.